First Time Right: Fletcher Construction unveils Quality commitment

At Fletcher Construction, we believe quality isn’t just a tick-box exercise – it’s a mindset. That’s why, in celebration of World Quality Week, we proudly launched our new Quality Belief: First Time Right.

We’ve called it a belief because we want everyone across our business to feel empowered to do their role right the first time, every time – knowing that every contribution truly matters.

First Time Right is more than a slogan. It’s our commitment to doing things right from the start, across every role, every project, and every part of our business. By embracing this belief, we deliver better outcomes for our customers, drive our Customer Leading value, and set a benchmark for excellence.

World Quality Week reminds us that quality matters in every industry – not just construction. This year’s theme, Think Differently, challenges us to approach our work with fresh eyes and a renewed commitment to improvement. With our new quality belief and the cultural shift behind it, Fletcher Construction is delivering on that theme every day.

Head of Strategic Quality Management, Tanya Sundnes says the goal is for Fletcher Construction, Higgins, and Brian Perry Civil to be the customers’ number one choice – thanks to their reputation for consistently delivering quality work.

“When we deliver First Time Right, we’re showing that our people take real pride in what we build and we’re bringing our purpose to life: We make places better for generations to come.”